# Sugester V2 EN

Sugester V2 documentation in English

## Kategorie

- [WebChat](https://sugester.intum.pl/kb/sugester-v2-en/webchat.md) — Live chat module for customer communication
- [Email](https://sugester.intum.pl/kb/sugester-v2-en/email.md) — Email management module
- [Helpdesk / Tickets](https://sugester.intum.pl/kb/sugester-v2-en/helpdesk.md) — Customer support ticket management module
- [Drive](https://sugester.intum.pl/kb/sugester-v2-en/drive.md) — File, folder and document management
- [Documents](https://sugester.intum.pl/kb/sugester-v2-en/documents.md) — Document templates, PDF generation, variables
- [Suggestion Forum](https://sugester.intum.pl/kb/sugester-v2-en/suggestion-forum.md) — Forum for collecting user feedback and suggestions
- [CMS](https://sugester.intum.pl/kb/sugester-v2-en/cms.md) — Website management module
- [CRM](https://sugester.intum.pl/kb/sugester-v2-en/crm.md) — Customer, contact and sales opportunity management
- [Security](https://sugester.intum.pl/kb/sugester-v2-en/security.md) — Account and user security settings
- [Changelog](https://sugester.intum.pl/kb/sugester-v2-en/changelog.md)
- [Tasks](https://sugester.intum.pl/kb/sugester-v2-en/tasks.md) — Task and project management module
- [Forms](https://sugester.intum.pl/kb/sugester-v2-en/forms.md)
- [Knowledge Base](https://sugester.intum.pl/kb/sugester-v2-en/knowledge-base.md) — Knowledge base and documentation management module
- [Add-ons and AI](https://sugester.intum.pl/kb/sugester-v2-en/addons-ai.md)
- [VoIP Telephony](https://sugester.intum.pl/kb/sugester-v2-en/voip-telephony.md)
- [Settings](https://sugester.intum.pl/kb/sugester-v2-en/settings.md) — Account configuration, users, admin tools

## Wpisy

- [Facebook Messenger integration with Helpdesk](https://sugester.intum.pl/kb/sugester-v2-en/facebook-messenger-integration-with-helpdesk.md) — How Facebook Messenger integration → Helpdesk works

Messages sent to the Facebook page’s Messenger automatically arrive as tickets in Helpdesk. Agent...