[Sugester V2 EN](https://sugester.intum.pl/kb/sugester-v2-en.md) / [VoIP Telephony](https://sugester.intum.pl/kb/sugester-v2-en/voip-telephony.md)

# [Autocall Widget (VoIP)](https://sugester.intum.pl/kb/sugester-v2-en/autocall-widget-voip.md)

If you want to increase your sales, are looking for potential customers, and do not want to lose additional leads that could be contacted outside of your office hours, enable the **Autocall** widget on your account.  
The Autocall widget allows customers to request a phone call directly from your website. They just need to enter their phone number and choose to connect "now" or at a selected time.  
The system automatically establishes a connection between the employee and the customer through the configured VoIP switchboard.  
## How does the widget work?  
![](https://s3.eu-west-1.amazonaws.com/attachments.intum.net/public-files/31076/16b94267570195673fb8d308d6fa843db722ff44)  
1. The customer enters their phone number in the widget on the website.  
2. They choose:  
    - **immediate connection** - the "Call now" option or  
    - **scheduled connection** ("Order a call") for a specific date and time.  
3. At the chosen moment, the system:  
    - first calls the VoIP operator (user in CRM),  
    - after the call is answered, it calls the customer,  
    - connects both parties into one conversation.  
This way, the employee does not have to manually dial the number – the system handles the entire process automatically.  
## When is it worth using the Autocall widget?  
**1. When you want to increase the number of contacts from customers**  
The customer does not have to call themselves – they just need to leave their number.  
**2. In sales and inquiry handling**  
Quick "now" contact increases the chance of closing a sale.  
**3. For more complex services**  
The ability to schedule a call allows the customer to choose a convenient time.  
**4. When you care about a professional image**  
Calls are made through the VoIP switchboard – the employee's number remains private.  
## How to add the Autocall widget?  
1. Go to **4 dots** -> **VoIP** -> **VoIP Widgets**.  
2. Click **+**  
3. Fill out the form:  
![](https://s3.eu-west-1.amazonaws.com/attachments.intum.net/public-files/31076/bbee6726b6db2e8410f9e8cb5f6c0c6eb4f92d88)  
### Basic settings  
- **Name** – the name of the widget (e.g., “We will call you back in 60 seconds”).  
- **VoIP** – select the account/operator that will handle the calls.  
- **Description** – optional auxiliary description.  
- **Language** – the language of messages visible to the customer.  
- **Active** – enable for the widget to work on the page.  
### Ordering options  
- **Immediate calls** – the customer can order a call right away.  
- **Scheduled calls** – the customer can choose the date and time of contact.  
### Opening hours  
- Select the **time zone**.  
- Set the days and hours during which the system should make calls.  
4. Save the changes.  
The Autocall widget is a simple way to increase the number of phone calls from visitors to your site – without the need for manual callbacks and without losing control over call handling.  
You can check the calls ordered by customers by going to **4 dots** -> **VoIP** -> **Ordered calls:**  
![](https://s3.eu-west-1.amazonaws.com/attachments.intum.net/public-files/31076/ec910f887277c735e6f82109ead0f1f8fae94930)  
## Number  
The phone number to which the system will make an automatic call.  
## Start time  
The date and time at which the system is to call the specified number.  
## VoIP switchboard  
The switchboard through which the automatic call is made.  
## User  
The consultant with whom the customer will be connected after the automatic call is answered.