[Sugester V2 EN](https://sugester.intum.pl/kb/sugester-v2-en.md) / [CRM](https://sugester.intum.pl/kb/sugester-v2-en/crm.md)

# [Contacts — people associated with the client](https://sugester.intum.pl/kb/sugester-v2-en/contacts-people-associated-with-the-client.md)

Contacts are individuals associated with a customer record in the CRM — sales representatives, decision-makers, employees of the client's company. A contact can be assigned to one customer.

## Name

Full name of the contact or display name. If you fill in the first and last name, the name will be generated automatically.

## Description

Note about the contact — additional information that does not fit into other fields (e.g., communication preferences, remarks).

## First Name

First name of the contact person.

## Last Name

Last name of the contact person.

## Shortcut

Short name or abbreviation identifying the contact. Useful for longer last names.

## Email

Email address of the contact. Used for correspondence and searching.

## Phone

Landline phone number of the contact.

## Mobile Phone

Mobile phone number of the contact.

## Position

Position or role of the contact person in the client's company (e.g., Sales Director, Accountant).

## Street

Street and building number in the contact's address.

## Postal Code

Postal code in the contact's address.

## City

City in the contact's address.

## Country

Country in the contact's address.

## WWW

Website of the contact or social media profile.

## Personal Number

Identification number of the contact (e.g., PESEL, employee number). Optional field.

## Note

Additional note about the contact. Space for any remarks.

## Status

Status of the contact (e.g., Active, Inactive, VIP). Uses statuses defined in the CRM.

## Responsible

Person from the team responsible for the relationship with this contact.

## Client

Company/client to which the contact is assigned. The contact is part of this client's record.

## External ID

Identifier of the contact in an external system. Used for integrations and data synchronization.