[Sugester V2 EN](https://sugester.intum.pl/kb/sugester-v2-en.md) / [Email](https://sugester.intum.pl/kb/sugester-v2-en/email.md)

# [Creating and configuring a mailbox](https://sugester.intum.pl/kb/sugester-v2-en/creating-and-configuring-a-mailbox.md)

To handle email in Sugester, you need to create a mailbox. This article will guide you through the entire process step by step.

## Creating a new mailbox

1. Go to **Settings → Email → Mailboxes** (or type in the browser `/mail/mailboxes`)
2. Click **New mailbox**
3. Fill in the basic information:
   - **Name** — the name displayed in the system (e.g., "Contact", "Support")
   - **Email** — the email address of the mailbox (e.g., `kontakt@mojafirma.pl`)
4. Save

## Verifying the mailbox

The mailbox must be verified before it can send emails. There are two ways:

**Automatically (recommended)** — if your domain (e.g., `mojafirma.pl`) is already added and verified in **Settings → Domains**, the mailbox will be verified immediately upon saving.

**Manually** — if the domain is not yet verified, the system will send a verification link to the mailbox's email address. Click the link in the message to confirm access to this address.

## Verifying the domain

If you do not yet have a verified domain:

1. Go to **Settings → Domains**
2. Click **Add domain** and enter the name (e.g., `mojafirma.pl`)
3. The system will generate a unique verification token
4. Open the verification link from the server of that domain
5. Done — the domain will be marked as verified, and all mailboxes on this domain will be automatically verified

## Configuring email sending

Sugester can send emails in two ways:

### Through EmailLabs (default)

This is the simplest option — it does not require technical configuration. Just ensure that your domain is authorized in EmailLabs (this is handled by the system administrator).

### Through your own SMTP server

If you want to send emails directly from your mail server:

1. In the mailbox settings, select **Own SMTP server**
2. Fill in the details — server, port, username, and password

You can find the SMTP details in your email provider's panel. Here are the most common configurations:

<table>
<tr><th>Provider</th><th>SMTP Server</th><th>Port</th></tr>
<tr><td>Gmail / Google Workspace</td><td><code>smtp.gmail.com</code></td><td>587</td></tr>
<tr><td>OVH (new)</td><td><code>smtp.mail.ovh.net</code></td><td>587</td></tr>
<tr><td>OVH (classic)</td><td><code>ssl0.ovh.net</code></td><td>465 (enable SSL)</td></tr>
<tr><td>Microsoft 365</td><td><code>smtp.office365.com</code></td><td>587</td></tr>
<tr><td>home.pl</td><td><code>smtp.home.pl</code></td><td>465 (enable SSL)</td></tr>
</table>
**Important for Gmail:** Google does not allow logging in with a regular password. You must generate an **app password** in your Google account settings (Security → App passwords). This is a one-time key used instead of a password.

## Configuring email reception

Sugester does not connect directly to the mailbox (it does not use IMAP). Instead, it receives emails through **forwarding** — you set up automatic forwarding from your mailbox to a special address in Sugester.

You can find detailed instructions for configuring forwarding in the entry **Receiving emails — forwarding configuration**.

## Additional mailbox settings

In the mailbox settings, you can also configure:

- **Signature** — text automatically added at the end of each sent email (e.g., company details, confidentiality clause)
- **Autoresponder** — automatic reply to incoming messages (e.g., "Thank you for contacting us, we will respond within 24 hours")
- **Default recipient** — the person or team to whom new messages in this mailbox are directed
- **Assignment to a team** — allows a group of people to manage one mailbox