[Sugester V2 EN](https://sugester.intum.pl/kb/sugester-v2-en.md)

# Helpdesk / Tickets

Customer support ticket management module

- [Helpdesk - customer support ticket handling](https://sugester.intum.pl/kb/sugester-v2-en/helpdesk-customer-support-ticket-handling.md) — What is Helpdesk?

Helpdesk is a module for handling customer tickets. It allows for:

  creating and managing tickets
  embedding a widget on your we...
- [Email Notification Configuration in Helpdesk](https://sugester.intum.pl/kb/sugester-v2-en/email-notification-configuration-in-helpdesk.md) — How do email notifications work?

The helpdesk can automatically send emails to customers:

After a ticket is created - confirmation of ticket receipt...
- [Helpdesk - ticket view (client and operator)](https://sugester.intum.pl/kb/sugester-v2-en/helpdesk-ticket-view-client-and-operator.md) — Ticket View - Client Page

The helpdesk widget allows clients to view their tickets and communicate with support.

Client Ticket List

Upon entering t...
- [Helpdesk - widget (embedding on the page)](https://sugester.intum.pl/kb/sugester-v2-en/helpdesk-widget-embedding-on-the-page.md) — Widget - embedding on the page

The widget allows customers to submit tickets directly from your website or application.

Where to find the widget cod...
- [Helpdesk - problem solving](https://sugester.intum.pl/kb/sugester-v2-en/helpdesk-problem-solving.md) — Troubleshooting

Widget shows “No tickets” even though the client has tickets

Check:

  Is client_external_id provided in the widget configuration?
 ...
- [Ticket handling by the operator](https://sugester.intum.pl/kb/sugester-v2-en/ticket-handling-by-the-operator.md) — Ticket Handling by Operator

Operators handle customer tickets in the admin panel. Tickets come into the system from various sources.

Ticket Sources
...
- [Preliminary response in categories](https://sugester.intum.pl/kb/sugester-v2-en/preliminary-response-in-categories.md) — Preliminary Response in Categories

Each category in Helpdesk can have a defined preliminary response - text that will automatically display to the cl...