[Sugester V2 EN](https://sugester.intum.pl/kb/sugester-v2-en.md) / [Email](https://sugester.intum.pl/kb/sugester-v2-en/email.md)

# [Receiving Emails - Forwarding Configuration](https://sugester.intum.pl/kb/sugester-v2-en/receiving-emails-forwarding-configuration.md)

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<p>
Sugester receives incoming emails via <strong>forwarding</strong>. Here's how it works: you set up automatic forwarding from your existing inbox (e.g., in OVH, Gmail) to a special address in Sugester. From that moment on, every email goes to both Sugester and your original inbox.
</p>

<div style="background: #f5f5f5; padding: 15px; border-radius: 8px; margin-bottom: 20px;">
    <strong>In this article:</strong>
    <ul style="margin: 10px 0 0 0; padding-left: 20px;">
        <li><a href="#jak-dziala">How it works</a></li>
        <li><a href="#adres">Where to find the forwarding address</a></li>
        <li><a href="#ovh">Configuration in OVH</a></li>
        <li><a href="#gmail">Configuration in Gmail</a></li>
        <li><a href="#inne">Other email systems</a></li>
        <li><a href="#problemy">Troubleshooting</a></li>
    </ul>
</div>

<h4 id="jak-dziala">How it works</h4>
<p>
The scheme is simple: a client sends an email to your address (e.g., <code>biuro@mojafirma.pl</code>). Your inbox automatically forwards a copy to Sugester. Sugester receives the message and displays it in the Mail module.
</p>
<p>
We do not use IMAP or POP3 connections — each inbox in Sugester has a <strong>unique forwarding address</strong> that needs to be set up for forwarding.
</p>

<h4 id="adres">Where to find the forwarding address</h4>
<ol>
    <li>Go to <strong>Settings → Email Inboxes</strong></li>
    <li>Click <strong>Edit</strong> next to the selected inbox</li>
    <li>Find the <strong>Forwarding Address</strong> field</li>
    <li>Copy this address — it will be needed in the next step</li>
</ol>

<h4 id="ovh">Configuring forwarding in OVH</h4>
<ol>
    <li>Log in to <a href="https://www.ovh.com/manager/" target="_blank">OVH Manager</a></li>
    <li>Go to: <strong>Web Cloud → Emails → Your domain → Email accounts</strong></li>
    <li>Next to the selected inbox, click <strong>...</strong> → <strong>Manage Forwarding</strong></li>
    <li>Click <strong>Add Forwarding</strong></li>
    <li>Fill in:
        <ul>
            <li><strong>From address:</strong> Your email (e.g., biuro@mojafirma.pl)</li>
            <li><strong>To address:</strong> address copied from Sugester</li>
            <li><strong>Keep a copy:</strong> Yes (recommended — emails will also remain on OVH)</li>
        </ul>
    </li>
    <li>Confirm</li>
</ol>

<h4 id="gmail">Configuring forwarding in Gmail</h4>
<ol>
    <li>Open Gmail → click <strong>the gear icon</strong> → <strong>See all settings</strong></li>
    <li>Go to the <strong>Forwarding and POP/IMAP</strong> tab</li>
    <li>Click <strong>Add a forwarding address</strong></li>
    <li>Enter the address copied from Sugester and confirm</li>
    <li>An email with a confirmation code will be sent to the address in Sugester — click the link or enter the code</li>
    <li>Return to Gmail settings and select <strong>Forward a copy of incoming mail to...</strong></li>
    <li>Save changes</li>
</ol>

<h4 id="inne">Other email systems</h4>
<table style="border-collapse: collapse; width: 100%; margin: 10px 0;">
    <tr style="background: #f5f5f5;">
        <th style="border: 1px solid #ddd; padding: 8px; text-align: left;">Provider</th>
        <th style="border: 1px solid #ddd; padding: 8px; text-align: left;">Where to set up forwarding</th>
    </tr>
    <tr>
        <td style="border: 1px solid #ddd; padding: 8px;">Microsoft 365</td>
        <td style="border: 1px solid #ddd; padding: 8px;">Admin Center → Exchange → Mailboxes → Mail Flow Rules</td>
    </tr>
    <tr>
        <td style="border: 1px solid #ddd; padding: 8px;">home.pl</td>
        <td style="border: 1px solid #ddd; padding: 8px;">Client Panel → Mail → Forwarding</td>
    </tr>
    <tr>
        <td style="border: 1px solid #ddd; padding: 8px;">nazwa.pl</td>
        <td style="border: 1px solid #ddd; padding: 8px;">Mail Panel → Settings → Forwarding</td>
    </tr>
</table>

<h4 id="problemy">Troubleshooting</h4>
<p><strong>Emails are not reaching Sugester:</strong></p>
<ul>
    <li>Check if the forwarding address is correct (copy it again)</li>
    <li>Send a test email and wait a few minutes</li>
    <li>Check if the forwarding is active in OVH/Gmail</li>
    <li>Make sure the inbox in Sugester is verified</li>
</ul>

<p><strong>Emails are delayed:</strong></p>
<ul>
    <li>This is normal during the initial setup — propagation can take up to several hours</li>
    <li>Some systems (e.g., Gmail) process forwarding with a few minutes delay</li>
</ul>

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