[Sugester V2 EN](https://sugester.intum.pl/kb/sugester-v2-en.md) / [VoIP Telephony](https://sugester.intum.pl/kb/sugester-v2-en/voip-telephony.md)

# [VoIP Connections — Call Recording](https://sugester.intum.pl/kb/sugester-v2-en/voip-connections-call-recording.md)

The VoIP call module records the history of phone calls — incoming, outgoing, and automatic. Each call can be associated with a client and a task.

## Outgoing

Indicates that the call was outgoing (initiated by the consultant).

## Received

Indicates that the call was received (the conversation took place).

## Autocall

Indicates that the call was made automatically by the autocall system.

## Caller Number

The phone number from which the call was made (or to which the incoming call was received).

## Recipient Number

The phone number to which the call was made.

## Start Time

The date and time the call started.

## Duration

The duration of the conversation (in seconds or mm:ss format).

## Status

The status of the call (e.g., received, missed, busy, error). Information field.

## Description

Note for the call — summary of the conversation, agreements, next steps.

## Operator

The consultant (user) who conducted the conversation.

## Client

The CRM client associated with this call. The system can automatically recognize the client by the phone number.

## Tasks

Tasks associated with the call. Allows linking conversations to specific cases in the Tasks module.

## VoIP Switchboard

The switchboard (VoIP server) through which the call was made.

## Tags

Labels assigned to the call. They facilitate filtering and categorization of conversations.