[Sugester V2 EN](https://sugester.intum.pl/kb/sugester-v2-en.md) / [WebChat](https://sugester.intum.pl/kb/sugester-v2-en/webchat.md)

# [WebChat Response Templates](https://sugester.intum.pl/kb/sugester-v2-en/webchat-response-templates.md)

Response templates are pre-written texts that consultants can quickly insert during a chat conversation. They save time on repetitive questions.

## Name

The name of the template visible on the list of templates. It should briefly describe the content (e.g., "Greeting", "Working Hours", "Link to KB").

## Active

Turns the template on or off. Inactive templates do not appear on the selection list.

## Template Content

The response text inserted into the chat window. You can use variables (e.g., customer's name) for personalization.

## User

The consultant for whom the template is intended. Empty = template available to everyone.