[Sugester V2 EN](https://sugester.intum.pl/kb/sugester-v2-en.md) / [WebChat](https://sugester.intum.pl/kb/sugester-v2-en/webchat.md)

# [Widget WebChat — live chat configuration](https://sugester.intum.pl/kb/sugester-v2-en/widget-webchat-live-chat-configuration.md)

The WebChat widget is a chat window embedded on your website. It allows customers to contact you in real-time without leaving the page.

## Name

The name of the widget visible in the admin panel. If you have multiple widgets (e.g., for different pages), the name helps to distinguish them.

## Active

Turns the widget on or off. An inactive widget does not appear on the page.

## Responsible

The default consultant assigned to conversations from this widget. If set, new conversations go to them first.

## Sound Notifications

Enables sound for new messages from customers. Helps consultants not to miss conversations.

## First Name Only

Displays only the consultant's first name (without the last name) in the chat window. Ensures employee privacy.

## Avatar

Enables displaying the consultant's photo in the chat window.

## Avatar Option

Selects the source of the avatar — user profile photo, default icon, or custom image.

## Require Customer Data

Requires the customer to provide their first name and/or email address before starting the conversation. Facilitates identification in CRM.

## Attachments from Customers

Allows customers to send files (photos, documents) through the chat window.

## Automatic Assignment

Automatically assigns the conversation to an available consultant. Without this option, consultants must manually take conversations.

## Description

Welcome text displayed to the customer after opening the chat window. You can describe availability hours, topics, etc.

## Offline Message

Text displayed when no consultant is available (outside working hours). It may include a form to leave a message.

## Language

The language of the widget interface (buttons, system messages).

## Working Hours

Defines the availability hours of the chat for each day of the week.

## Use Working Hours

Enables limiting chat availability to defined working hours. Outside of hours, an offline message is displayed.

## After Hours Messages

Allows customers to send messages outside of working hours. Messages wait for a consultant.

## Time Zone

The time zone used to determine the working hours of the widget.